Contact Centre Agent - Emirati

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Contact Centre Agent - Emirati

• Start applying with LinkedIn

Choose how often (in days) you want to receive a notification:

Choose how often (in days) you want to receive a notification:

• Please wait...

Search Jobs by Keyword | Search Jobs by Location | Back to Middle East

Share this Job

Choose how often (in days) you want to receive a notification:

Closing Date Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 67091

Workplace Type Mediclinic Corporate Office Abu Dhabi | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction

KEY RESPONSIBILITY AREAS Attend to all incoming telephone calls promptly, efficiently and in a professional manner

Schedule appointments according to set procedures and policies

Document all interactions and activities relevant to the call and uses appropriate Wrap-up code

Conduct all outbound calls in an efficient, effective and professional manner

Transfer calls correctly to the appropriate staff and/or extensions as needed and required

Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services

Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre

Required Education High School Diploma or equivalent (Grade 12)

A relevant Bachelor’s degree will be an advantage

Required Experience At least 1 year Contact/Call Centre experience in a customer service operations environment

Relevant experience in a hospitality or healthcare environment will be an advantage

Required Job Skills And Knowledge

• Basic Arabic language skills
• Client service and related management principles
• Confidentiality and dealing with sensitive information
• Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones)
• Demonstrate the ability to work accurately and quickly
• Effective communication
• Medical terminology
• Verbal and written communication skills in English

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

• Start applying with LinkedIn

Choose how often (in days) you want to receive a notification:

Choose how often (in days) you want to receive a notification:

• Please wait...

Find Similar Jobs Search By Keyword - MCME, Search By Keyword, Middle East - Internal, Hirslanden - Internal, Emirati - MCME

Join our Talent Community Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.

Sign Up

Job Type: Administration

• Start applying with LinkedIn

Choose how often (in days) you want to receive a notification:

Choose how often (in days) you want to receive a notification:

• Please wait...

Job Segment: Call Center, Cisco, Customer Service, Technology