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Customer Care (social media)

Bupa · Djeddah, Arabie saoudite

AutreTemps pleinSur site

Job Description

  • Respond to customer inquiries via social media platforms (e.g., X/Twitter, Instagram, etc.).
  • Handle complaints and support requests in line with company policies.
  • Follow up on open cases until resolution.
  • Coordinate with internal departments to resolve customer issues.
  • Document interactions accurately in the system.
  • Adhere to service quality and response time KPIs.
  • Contribute to enhancing the digital customer experience.

Skills

  • Strong written communication skills in Arabic and English.
  • Fast typing and professional response formulation.
  • Ability to manage multiple conversations under pressure.
  • Strong analytical and problem-understanding skills from written interactions.
  • Familiarity with social media platforms and customer service tools.
  • Problem-solving and decision-making skills.
  • Professional attitude in handling customers.

Education

Business Administration , Marketing , Public Relations , Communications / Media , MIS

À propos de l'employeur

Bupa
Bupa

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, Saudi Arabia and India. · Royaume-Uni

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com

Voir l'employeur →bupa.com

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