Customer Service Representative

The Customer Service Executive in Healthcare is responsible for handling patient inquiries, appointment coordination, customer support, and ensuring a positive patient experience. The role requires excellent communication skills, empathy, and the ability to manage administrative and customer service tasks efficiently in a healthcare environment.

Key Responsibilities

• Handle patient calls, emails, and walk-in inquiries professionally and courteously.
• Schedule, confirm, and manage patient appointments.
• Provide information regarding healthcare services, billing, insurance, and procedures.
• Maintain accurate patient records and update information in the system.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient service.
• Resolve patient complaints and escalate complex issues when necessary.
• Ensure compliance with healthcare regulations and confidentiality standards.
• Support front desk and administrative activities as required.
• This role may require rotational shifts, weekend availability, and interaction with patients in a fast-paced healthcare environment.

Key Skills

• Patient-focused approach
• Empathy and professionalism
• Time management
• Attention to detail
• Team collaboration

Required Qualifications

• Bachelor’s degree or diploma in any discipline; healthcare administration preferred.
• 1–3 years of experience in customer service, preferably in healthcare or hospital settings.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and hospital management software.
• Ability to work in shifts and handle multiple tasks efficiently.

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person