Customer Support Agent (Urdu/Hindi Speaking)

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.

Key Responsibilities

• Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner
• Make outbound calls for appointment reminders, follow-ups, and patient satisfaction
• Schedule, update, and cancel appointments using clinic management software
• Handle and respond promptly to WhatsApp messages and website/live chat inquiries
• Provide information about doctors’ availability, clinic timings, procedures, and insurance coverage
• Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow
• Log and document all patient interactions accurately
• Resolve patient complaints or escalate issues to the appropriate department when necessary
• Maintain a high level of patient confidentiality and adhere to data protection policies

Requirements

• Minimum 1–2 years of experience as a call center agent in a healthcare environment
• Proficiency in handling calls, WhatsApp communications, and online chat platforms
• Excellent verbal and written communication skills in English (Arabic is a plus)
• Strong multitasking, problem-solving, and organizational skills
• Familiarity with clinic/hospital management systems and CRM tools
• Professional, patient-centered attitude and calm demeanor under pressure

Preferred Qualifications

• Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field
• Knowledge of basic medical terminology and insurance processes

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

• Call Center Agent in Healthcare: 1 year (Preferred)