Front Office Manager
Mediclinic Middle East · Dubaï, Émirats arabes unis
MAIN PURPOSE
- To monitor and manage the business unit front office function aimed at optimal operational performance and client centric service delivery in line with company standards and financial governance principles.
KEY RESPONSIBILITY AREAS
- To manage and lead the team
- To coordinate physician appointment scheduling to ensure patient and business needs are addressed
- To monitor and manage the daily Front Office operations
- Drive patient experience
- Drive operational efficiencies through effective monitoring and management of departmental KPI's
REQUIRED EDUCATION
- A relevant master's from an accredited institution
REQUIRED EXPERIENCE
- At least 10 years’ experience in a healthcare environment of which at least 3 years were in a management or supervisory position
REQUIRED JOB SKILLS AND KNOWLEDGE
- Client service and related management principles
- Computer literacy and proficiency in MS Office applications
- Conflict management skills
- Demonstrate understanding and knowledge of financial principles and sense for business
- Verbal and written communication skills in English
- Workforce planning and scheduling
- UAE healthcare industry
À propos de l'employeur
Dubaï · Émirats arabes unis
Mediclinic Middle East is part of Mediclinic International, a private hospital group with three operating platforms in Southern Africa (South Africa and Namibia), Switzerland and the United Arab Emirates, and a 29.9% shareholding in Spire Healthcare, a UK-based healthcare group with 38 hospitals. Mediclinic Middle East operates seven hospitals and over 20 clinics with more than 900 inpatient beds in the United Arab Emirates, across Dubai, Abu Dhabi, Al Ain and Al Dhafra. Mediclinic puts science at the heart of its care approach, focusing on providing the best possible facilities with international-standard technology, backed-up by sound medical expertise and the empathy of its nursing staff.