Guest Relation Executive
International Modern Hospital · Dubaï, Émirats arabes unis
- To deal with patient requests, enquiries and complaints daily prior to them escalating into a formal complaint
- To handle all patient concerns and pro-actively ensure all patients’ needs are met. To be a point of contact for all departments regarding the Patient Experience
- To handle any special patient requests and deal with any complaints or patient queries
- To encourage excellent standards of Customer Service are delivered across all hospital departments
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their visit to the Hospital
- Ensuring that they are the point of contact for any patient related issues within the hospital e.g. OPD appointment delays, procedure delays
- Actively listen and respond positively to patient questions, concerns and requests
- To assist patients with special requests or any other queries to make sure their visit to the hospital meets their patient expectations.
- Assist patients by understanding their needs and recommending the appropriate services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the Hospital.
- Daily visits to patients on the ward, ensuring patient expectations are met and that any issues are dealt with and escalated if required
- To provide information to patients/visitors and if need be liaise with various departments within the Hospital.
- To ensure Data Protection Act guidelines are followed and ensure all information concerning patients is treated in the strictest confidence
- Providing information about facilities, programs and other services
- Ensuring maximum satisfaction for patients and visitors during their stay at IMH Hospital, either as outpatient or inpatient
- Visit all inpatients during their hospitalization
Job Type: Full-time
Pay: Up to AED3,000.00 per month
Experience:
- Hospital Healthcare: 2 years (Required)
Language:
- Tagalog (Required)
- Fluent English (Required)
Location:
- Dubai (Required)
À propos de l'employeur
Dubaï · Émirats arabes unis
International Modern Hospital (IMH), established in 2005, is a tertiary multi-speciality hospital with state-of-the-art facilities and expertise in all specialities, and with capabilities of providing treatment to all types of Medical and Surgical emergencies. What set us apart is our unrivalled legacy in keyhole surgeries, where we are seen as the preferred referral partner for complex keyhole surgical cases in the region. In addition, our24×7 Care across key specialties is another pillar that differentiates us from the rest. Moving forward, our focus is to be the preferred hospital for ‘Family healthcare and wellbeing’. To achieve this, we have a team of finest healthcare professionals who offer unparalleled treatment and care. We are also committed to redefining the entire patient care experience and provide an outstanding service to patients round-the-clock. Because when it comes to your family’s health, there can be no compromise.
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