Guest Services Officer

Overview Facility Overview Danat Al Emarat is a world-class specialty women’s and children’s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women’s Health. The hospital is one of the very few to encompass a dedicated FetalMedicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.

Role Overview We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.

Qualifications

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.