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OBD Booking senior officer

Fakeeh Care Group · La Mecque, Arabie saoudite

Planificateur de rendez-vousTemps pleinSur site

Description

  • Responsible for entering OPD doctors’ schedules in the system.
  • Reviews the daily Outpatient Clinic schedule to ensure accuracy and availability.
  • Responsible for applying cancellation, sick leave, or any changes in the outpatient clinic schedule sheet

provided by the Outpatient Director or sent through internal mail.

  • Checks physicians’ leaves to ensure that clinics are closed during the period of their absence.
  • Informs the Medical Records unit if there’s any duplication in the Medical Record.
  • Performs all call center functions to cover any shortage in the OPD bookings.
  • Responds to customers’ inquiries and complaints accurately and within a certain time frame.
  • Coordinates with medical staff and other departments to ensure that all scheduling conflicts or issues are

resolved promptly.

  • Monitors and tracks patient appointments to ensure efficient clinic flow and minimize patient waiting times.
  • Assists patients with appointment rescheduling or cancellations, providing alternative options if needed.
  • Provides support to patients and families by giving clear directions to the OPD facilities and assisting with any

appointment-related questions.

  • Other duties as assigned within the scope of the job.

Requirements Skills and Abilities:

  • Strong communication skills.
  • Excellent customer service skills.
  • Ability to handle a high volume of calls or inquiries in a timely and efficient

manner.

À propos de l'employeur

Fakeeh Care Group
Fakeeh Care Group

Arabie saoudite

Founded in Jeddah, Saudi Arabia, in 1978 by Dr. Soliman Fakeeh, the Dr. Soliman Fakeeh Hospital (DSFH) has been a true leader in the field, whose pioneering spirit and visionary resolve has - for over three decades - advanced by leaps the standards of healthcare delivery in the Kingdom and in the region. In 1986, the first expansion of the Hospital was inaugurated by His Majesty, the late King Fahd bin Abd al-Aziz. In addition to doubling the facility's inpatient capacity, that expansion introduced such new centers as open-heart surgery and new clinics, including neurosurgery, neurology, nephrology and infertility clinics, and established DSFH as a definitive leader of private healthcare in the Kingdom. In 1999, a second expansion inaugurated by the Custodian of the Two Holy Mosques, King Abdullah bin Abd al-Aziz, Crown-Prince at the time, marked the addition of two new structures to the DSFH campus, and offered several additional clinics and fitness centers. DSFH was the first private hospital in the Western Region of the Kingdom to become accredited by the Joint Commission International (JCI) in 2006 and 2009, and by the Australian Council for Healthcare Standards International (ACHSI) in 2008. DSFH is presently considered one of the most distinguished hospitals in the Middle East, and is visited by over 500,000 patients every year; and it is the first hospital to publish a corporate social responsibility report in the health care sector in the MENA region in 2008. DSFH is a regional pioneer in the field of organ-transplantation, including kidney, bone-marrow, liver, and heart transplantation. Its open-heart surgery centre claims the highest number of operations done in the private sector in the Kingdom with a success rate comparable to any international centre of excellence.

Voir l'employeur →fakeeh.care

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