Patient Access

Overview About M42

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

About Global Patient Care (GPC) Our operations are built on four key platforms: Global Patient Care, Integrated Health Solutions, Digital Health Solutions, and AI Life Sciences. Our Global Patient Care platform is a leading healthcare platform operating 480 clinics across 26 countries, serving 15 million patients annually with services spanning Renal Care, Chronic Disease Management, Diagnostics, Women’s and Children’s Health,Specialty Surgery, and Long-Term Care.

About The Role We are seeking a Manager, Patient Access Services to lead and optimize all front end patient access operations. The Manager, Patient Access Services oversees all registration, scheduling, insurance verification, and front-end revenue cycle operations. This role ensures seamless patient access, accurate demographic and financial data capture, regulatory compliance (DOH/DHA/JCI), and delivery of exceptional patient service standards. The position plays a critical role in driving operational efficiency, revenue integrity, and patient satisfaction.

Responsibilities

• Lead and manage daily Patient Access operations (registration, scheduling, eligibility, cash collections)
• Define, monitor, and report on KPIs including registration turnaround time, denials, cash collections, and patient satisfaction
• Ensure accuracy of patient demographic, insurance, and billing data
• Oversee staffing plans and shift coverage to maintain smooth operations
• Drive quality assurance, service excellence initiatives, and continuous process improvement
• Collaborate with IT on system enhancements and workflow optimization
• Ensure compliance with regulatory and accreditation standards
• Act as escalation point for complex patient or operational issues
• Develop, coach, and performance-manage Patient Access teams

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Management or related field (Master’s preferred)
• Minimum 5 years of operational leadership experience (Healthcare experience required)
• Experience with budgeting and performance reporting
• Strong understanding of patient access workflows and revenue cycle processes
• Excellent leadership, communication, and analytical skills
• Must speak Arabic and English