Patient communication specialist / call center

Responsibilities:

• Answer incoming phone calls, emails, and messages from patients in a professional and courteous manner.
• Schedule, confirm, and manage patient appointments using our CRM and scheduling systems.
• Make outbound calls to remind patients of upcoming visits and follow-ups.
• Provide information about clinic services, procedures, and doctors.
• Update and maintain accurate patient records in the CRM.
• Collaborate with reception and medical staff to ensure smooth clinic operations.
• Handle patient inquiries and resolve minor issues efficiently.

Job Type: Full-time

Pay: Up to AED5,500.00 per month