Team Leader - Call Centre

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Please mention the subject line: TL/Call Centre

Primary Job Responsibilities:

• Mandatory to have healthcare experience. Ophthalmology background will be an advantage.
• Supervise and support call center agents to deliver outstanding customer service.
• Manage call center operations, including call routing, scheduling, and performance monitoring.
• Train and develop team members to enhance their skills and knowledge.
• Prepare MIS reports, analyze data.
• Collect regular feedbacks from the patients.
• Handle escalated calls and resolve customer complaints in a professional manner.
• Collaborate with hospital departments to streamline communication processes.
• Monitor call center metrics and implement strategies to improve performance.
• Perform all related duties as assigned by Reporting Manager.

Job Type: Full-time

Experience:

• Team handling: 2 years (Required)
• Call Centre: 5 years (Required)

Language:

• Arabic (Native Speakers Only) (Required)

Work Location: In person