Call Center Supervisor

Company Description

Perfect Doctors Clinic is a leading provider of surgical and non-surgical procedures in Dubai and Abu Dhabi. We are dedicated to providing the best plastic surgeons and aesthetic surgeons to our patients. With a commitment to excellence and a focus on customer satisfaction, we offer a wide range of cosmetic surgery options. Contact us today to book a consultation with our expert surgeons.

Role Description

This is a full-time, on-site role for a Call Center Supervisor at Perfect Doctors Clinic located in Dubai, United Arab Emirates. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of the call center, managing a team of customer service representatives, ensuring customer satisfaction, and utilizing analytical skills to improve processes and performance.

Qualifications

• Supervisory Skills and Team Management
• Customer Satisfaction and Communication
• Analytical Skills
• Experience in call center or customer service industry
• Excellent leadership and problem-solving skills
• Ability to handle high-stress situations
• Fluency in English (Arabic language skills are a must)
• Degree in Business Administration or related field