Client Continuity Coordinator

Client Continuity Coordinator
Amity Veterinary Clinic – Dubai

Amity Veterinary Clinic is seeking a highly organised and detail-oriented Client Continuity Coordinator to support our growing client continuity and retention operations.

This is not a traditional reception or sales role. The purpose of this position is to help ensure our clients feel remembered, supported, and professionally guided throughout their pet’s healthcare journey.

The role focuses on continuity of care, operational follow-through, structured communication workflows, and client retention support using AI-assisted systems and operational dashboards.

About Amity
Amity is one of Dubai’s most recognised veterinary clinics, combining high-quality veterinary medicine with hospitality, professionalism, and operational innovation. We are building systems designed to improve continuity of care, client experience, and long-term relationship management.

Key Responsibilities

• Coordinate vaccination, preventive care, and continuity reminder workflows
• Manage and maintain client tags, exclusions, and continuity lists
• Support client re-engagement and follow-up processes
• Monitor continuity dashboards and workflow accuracy
• Ensure communication workflows are completed accurately and on time
• Work closely with CSR, management, and AI-supported systems
• Help reduce missed follow-ups, cancellations, and continuity leakage
• Escalate issues appropriately when required
• Support reporting and operational tracking of continuity KPIs

What We Are Looking For

• Highly organised with strong attention to detail
• Calm, professional, and process-driven
• Comfortable using systems, dashboards, and AI-supported workflows
• Strong written communication skills
• Reliable and consistent with follow-through
• Able to manage repetitive operational tasks with accuracy
• Hospitality-minded and client-focused
• Comfortable working in a fast-paced healthcare environment

Preferred Backgrounds
Experience in one or more of the following is advantageous:

• Customer service coordination
• CRM or customer success roles
• Healthcare or clinic coordination
• Hospitality or concierge operations
• Retention or continuity support roles

Veterinary experience is helpful but not required.

Salary & Benefits

• AED 4,000 – 5,500 per month
• KPI-based performance bonus
• Medical insurance
• Visa provided
• Growth and development opportunities within a progressive and technology-driven organisation

Pay: AED4,000.00 - AED5,500.00 per month

Application Question(s):

• This role requires high attention to detail and repetitive workflow accuracy. Please describe a situation where you identified an operational mistake or inconsistency before it became a bigger problem.
• A client’s pet is overdue for vaccination. Please write a short WhatsApp message reminding the client in a warm, professional, and hospitality-focused tone.
• This role requires managing multiple workflows accurately every day. How do you personally stay organised and ensure tasks are not missed?
• Salary Expectation?

Experience:

• CRM systems / scheduling systems: 1 year (Required)

Work Location: In person