Clinical Excellence Backoffice

Job Description

Engagement of Bupa members before, during, and after the admission process to the Centres Of Excellence and subsequent related Home
HealthCare Services (HHC) over the phone and other ready virtual channels to navigate, inform, and secure feedback regarding the treatement
options and experience

Bupa members Engagement

• Provide members with information on HHC options during the COE session through virtual platforms

and phone calls.

• Obtain feedback from members after a discharge, document it, and evaluate their satisfaction level.
• Help members navigate through referrals, take care of any issues they may have, reassure and

educate them.

CE Champions Backoffice Support

• Make contact with CE champions as well as healthcare providers when permissible to ensure that HHC

turnaround time (TAT) is well-maintained.

• Participate in HHC QI projects aimed at improving the experience for the members and making

suggestions based on feedback.

Reporting

• Keep accurate records of interaction with members and their feedback resulting in engagement as well

as satisfaction reports.

• Respecting member confidentiality, complying with standards, and keeping up-to-date trackers.
• Navigating Bupa portal on demand and carryout the necessary documentation.

Skills

• Computer Skills
• Communication Skills
• English Language
• Paramedical specialty