Contact Center Agent

Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care – drawn from the renowned Fakeeh Care group based in Saudi Arabia. Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country. Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department Role Purpose To support Fakeeh University Hospital (FUH) mission and vision statement. Will provide telephonic scheduling for patients calling with one of the many services FUH provides. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Operations strategic goals. Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs. Excellent English verbal/written communication skills. Exposure to / experience with customer service principles Knowledge of Arabic desirable. Computer literacy Medical Terminology / or exposure to medical environment Previous Contact Centre experience/appointment management Exposure to / experience with CQI / JCI principles Competancies Quality oriented Abilitty to manage stress Taking Responsibility Teamwork Adaptability Customer Service Understanding the Job Is a cultural fit in the organization