Customer services - خدمة عملاء

Company Description

Professor Clinics consists of a distinguished team of Saudi consultants specializing in various dental and dermatology. The clinic employs the latest global technologies and devices to ensure high standards of care. As a premier dental service provider, Professor Clinics is committed to offering innovative and personalized treatments. Our mission is to deliver excellent patient care and an exceptional experience in a state-of-the-art environment.

Role Description

This is a full-time Customer Services (خدمة عملاء) role located on-site in Riyadh, Saudi Arabia. The Customer Services representative will handle customer inquiries, resolve complaints, ensure satisfaction, and provide support through various communication channels. Daily responsibilities include addressing customer needs with professionalism, maintaining effective communication, and delivering a positive customer experience. The role is critical in ensuring customers feel valued and engaged with the services provided by Professor Clinics.

Qualifications

• Strong proficiency in Customer Support and Customer Service
• Capabilities in maintaining Customer Satisfaction and enhancing Customer Experience
• Exceptional Phone Etiquette and communication skills
• Ability to manage conflicts and solve problems empathetically
• Proficiency in Arabic and English languages is required
• Previous experience in a customer service role is an advantage
• High level of professionalism, patience, and attention to detail