E-commerce Operations & Support Executive

We are seeking a detail-oriented and proactive Operations & Customer Support Assistant to support daily platform operations, manage customer interactions, and assist with onboarding and maintaining seller (brand) accounts. This role plays a key part in ensuring a smooth customer journey and efficient coordination between customers, brands, and logistics.

Duties & Responsibilities

• Handle customer inquiries via email and WhatsApp, including complaints, refunds, and returns
• Monitor daily orders, track shipments, and follow up on delayed deliveries
• Coordinate with logistics partners and brands to ensure timely order fulfillment
• Communicate order updates and delays to customers professionally
• Upload, update, and manage product listings (images, pricing, descriptions, variants)
• Monitor stock levels and ensure product information accuracy
• Support brands in using the seller dashboard and platform tools
• Onboard new brands: collect documents, set up accounts, upload products, and test order flow
• Explain platform processes, commission structure, and operational guidelines to brands
• Prepare basic reports (e.g., delivery performance) and escalate critical issues when required

Requirements

• Previous experience in customer support, e-commerce operations, or admin roles preferred
• Strong communication skills (written and verbal)
• Good organizational and multitasking abilities
• Comfortable using systems, dashboards, and basic tools (Excel, email platforms, etc.)
• High attention to detail and problem-solving mindset
• Ability to work independently and handle multiple stakeholders
• Proactive, reliable, and customer-focused attitude

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Nationality?
• Do you have e-commerce operations experience?
• Expected Salary?
• Immediate Joiner?

Work Location: In person