Health Unit Coordinator, Acute Care (Testing-SN)

JOB SUMMARY This position is responsible for providing clerical and support duties to the specific unit. They act as a liaison within their own unit, CCAD and others externally including patients and families, serving as unit based translator for staff.

POSITION DIMENSIONS Reports directly to Nurse Manager Reports indirectly to Head Count Managed Number of Direct Reports Number of Indirect Reports Financial Accountability

ROLE INTERACTS DIRECTLY WITH TITLE/DEPARTMENT FREQUENCY TYPE OF INTERACTION Various patient care areas As needed Patient care/Caregivers

KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION

Primary Job Duties And Responsibilities Clinical / Professional Knowledge

• Acts as a liaison and information agent for patients, staff, physicians and visitors
• Provides clerical support to unit operations
• Co-ordinates/Schedules tests, exams, treatments and activities for patients according to physician orders and established department protocol as required
• Facilitates post discharge clinic visits and/or tests as required
• Helps arrange patient transportation as required
• Coordinates information and supplies during emergent situations.
• Acts as a translator when required
• Acts as a chaperone when required
• Maintains confidentiality of all oral, written and electronic information regarding patients and families
• Facilitates the acquisition of unit and patient supplies and equipment
• Maintains work areas in a neat and orderly manner
• Answers incoming telephone calls
• Co-ordinates assignment of Voicera communication device
• Directs and/or escorts patients/relatives to the appropriate treatment room or other locations within CCAD
• Monitors status of beds within unit and supports in coordination with their supervisor and other external departments
• Assists with contacting caregivers in emergent and non-emergent situations
• Transports patient specific non-controlled medications if required and as assigned by their line manager
• Performs other duties as assigned by their line manager

Role Level Accountabilities

• Adheres to CCAD’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.

KEY OUTPUT / RESULTS FROM THE ROLE (KPI’S) KEY PERFORMANCE INDICATOR MEASURE TARGET See Specific unit-based KPIs

PHYSICAL DEMANDS AND WORK ENVIRONMENT Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

• Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

QUALIFICATION & EXPERIENCE REQUIREMENTS ESSENTIAL PREFERRED Education- High School certificate required

• Diploma in Administration or Business Administration preferred

Experience- High School Certificate Required

• Minimum of one (2) year ) experience in a health care, medical, commercial or industrial environment is required
• Knowledge of medical terminology, office procedures, protocols, organization and filing systems and a variety of PC and/or word processing systems
• Demonstrated ability to work independently, multi-task and be flexible in handling multiple daily responsibilities
• Health care industry experience is preferred

Certification and Licensure- N/A

Professional Membership- N/A

Job Specific Skills and Abilities- Strong oral and written communication skills

• Ability to speak and write in both English and Arabic is required