Integrated Care Services (TPA)

Job Description

Responsible for delivering medical engagement Department’s strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.

Population & Data Analysis

• Identify specific healthcare challenges and opportunities within the population.

• Develop profiles or personas of the target population to better understand their unique requirements.

• Utilize data analytics to monitor the effectiveness & overall engagement.

• Get involved in data-driven decisions to optimize engagement efforts

Compliance and Quality Assurance

• Ensure compliance with healthcare regulations and industry standards.

• Implement quality assurance processes to maintain high standards of care.

Patient Education & Team Cooperation

• Develop and deliver educational material and resources to empower patients with the necessary tools thtat aid them in making informed healthcare decisions.

• Provide guidance and support to other team members whenever needed.

• Adopt a collaborative and inclusive mindset & team culture.

• Ensuring task accomplishments on time despite team’s bearable challenges.

Performance Metrics & Cost Awarness

• Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.

• Adjust strategies based on KPI outcomes.

• Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.

• Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.

Medical / Digital Services Management

• Manging the front door engagement channels which include:

• Medication Refill.

• Home-Based Lab.

• Home Healthcare Services Support.

• Medical Report Interpretation.

• Lab Results Interpretation.

• Mobile Application Functions.

• Electronic Health Records.

• Symptoms Checker.

• Medical Chat Bot.

• Telemedicine Scheduling Support

• Remote Patient Monitoring Support.

• Digital Patient Engagement.

• E-Care Engagement.

• Providing medical services on daily basis through the following channels:

• Inbound/Outbound Calls.

• Backend Platform/Bupa App Services.

• Doctor Chat Bot.

• Email Support.

Stakeholder Collaboration

• Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.

• Sustain an excellent relationships with key stakeholders to improve medical engagement.

Skills

• Extensive experience in healthcare management and patient engagement.

• Strong leadership and time manamgement skills.

• Proficiency in digital healthcare technologies.

• Excelent communication and interpersonal skills.

• Knowledge of healthcare regulations and compliance requirements.

• Valid Saudi Commision for Health Specialty (SCFHS) lisence.

Education

Medical Degree (Bachelor).