IT Support Officer

Essential Functions

• Repair and maintain hardware and software components to ensure the smooth operation of computer systems across the Head Office and branch locations.
• Install, configure, and maintain computer hardware, software, networks, and peripheral devices.
• Serve as the primary point of contact for IT support within the company.
• Troubleshoot and resolve hardware, software, network, and system issues in a timely manner.
• Ensure compliance with electrical and IT safety standards.
• Repair or replace damaged hardware and equipment as required.
• Upgrade and maintain systems to ensure compatibility with company software applications.
• Install, update, and manage antivirus software to maintain system security.
• Conduct testing and evaluation of new hardware and software solutions.
• Provide technical support and assistance to users, responding promptly to reported issues.
• Build and maintain positive working relationships with all departments and colleagues.
• Perform daily backup operations and ensure data integrity.
• Maintain and update technical documentation, inventory records, and system configurations.
• Coordinate with external vendors and service providers when necessary.

Qualifications, Skills, and Abilities

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of one (2) year of experience in a similar role.
• Experience working in a medical or healthcare environment is preferred.
• Experience dealing with ADHICS and healthcare-related systems is an advantage.
• Excellent verbal and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Proficiency in database management, software installation, and system administration.
• Strong attention to detail and organizational skills.
• Ability to handle confidential and sensitive information professionally.
• Ability to manage multiple tasks and priorities effectively.
• Ability to train and support employees on IT-related systems and procedures.
• Valid UAE driving license and own vehicle are required.

Working Environment

• Must be able to sit, walk, or stand for extended periods as required.
• Must be willing and able to travel between company locations for business-related matters.
• May be required to provide on-site technical support at various branch locations.

Work Location: In person