Officer - Regulatory Operations

This role is responsible for supporting regulatory affairs activities including documentation, compliance monitoring, registration, and coordination with health authorities (MOHAP, DHA, DOH, EHSE). The role ensures that all required licenses, approvals, and certificates are obtained and maintained in a timely manner to enable continuous, compliant healthcare operations.

The post holder will:

• Manage reconciliation and validation of government-related expenses, ensuring accuracy between invoices, receipts, payment records, and ERP systems.
• Monitor and track payments related to visas, labor contracts, licenses, renewals, permits, fines, and regulatory approvals.
• Maintain reconciliation trackers, financial reports, and card utilization summaries for Regulatory Operations activities.
• Identify and resolve discrepancies in coordination with Finance, PRO teams, and relevant authorities.
• Ensure timely funding and monitoring of government payment cards to support uninterrupted operational processing.
• Maintain proper documentation, archiving, and audit readiness for all government transactions and regulatory records.
• Coordinate medical fitness tests and Tawjeeh sessions with relevant authorities and approved centers in compliance with UAE regulations.
• Schedule, track, and follow up on employee appointments and required documentation for visa and employment processing.
• Liaise with HR, onboarding teams, and government entities to ensure timely completion of regulatory formalities for employees.
• Prepare periodic reports, maintain compliance trackers, provide process updates, and support internal and external audits.
• Ensure adherence to internal financial controls, confidentiality standards, and UAE regulatory requirements.
• Identify discrepancies, investigate variances, and coordinate resolution with finance, PRO teams, and relevant authorities.
• Ensure all government payment cards are adequately funded and top-ups are completed in a timely manner to avoid operational delays.
• Monitor card balances regularly and coordinate with Finance for advance funding based on forecasted government transactions.
• Reconcile card utilization against official government receipts and internal expense reports.
• Ensure proper archiving of invoices, official receipts, payment confirmations, and regulatory documents for audit purposes.
• Prepare periodic reconciliation reports, card utilization summaries, and financial dashboards for management review.
• Support internal and external audits by providing complete and accurate documentation of government-related transactions.
• Continuously review and improve reconciliation and card funding processes to enhance efficiency, compliance, and financial control.
• Ensure strict adherence to internal financial policies and UAE regulatory requirements.

Education and Certification

• Diploma or bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Knowledge and Skills

• Strong knowledge of UAE government fee structures and regulatory processes across multiple authorities.
• Advanced reconciliation skills covering invoices, receipts, bank transactions, card statements, and ERP financial entries.
• Experience managing prepaid government cards and monitoring funding cycles.
• Proficiency in ERP/finance systems and Microsoft Excel (advanced level preferred).
• Strong analytical ability to identify inconsistencies and financial discrepancies.
• High attention to detail and accuracy.
• Strong coordination skills with internal departments and external government stakeholders.
• Understanding of compliance, audit requirements, and financial governance standards.

Officer – Regulatory Operations benefits from having experience/competency in:

• Knowledge of UAE labor and immigration regulations.
• Expertise in reconciling MOHRE and immigration-related invoices and payments.
• Proficiency in ERP/financial systems for tracking and reporting.
• Accuracy in auditing and validating government expenses.
• Strong coordination with internal teams and government entities.
• Ability to improve reconciliation processes for efficiency and compliance.

Experience

• 3+ years of experience in government relations & regulatory operations. Preferably within the UAE healthcare sector will be an advantage.