Operation Director

Description Job Purpose: To manage the overall complete company financial and operational performance of the respective areas of responsibility as per the guidelines given by Chief Executive Officer. To ensure strict adherence to the scope of work detailed in the terms and conditions of the contract under the individual’s management. Ensure that strict cost control systems are established in all departments in the operation, and that they are constantly maintained and monitored. To ensure that storage and stock control systems are maintained up to date, and to monitor stock rotation and validity. To ensure that company and Client owned assets and equipment are maintained in good order, and that repair/replenishment costs are strictly controlled.

Key Responsibilities And Duties

• To ensure that the contract is operated within the budgetary margins established for the operation.
• To maintain constant liaison with the Client representative for the individual’s operation and establish a good working relationship.
• To monitor ordering of all supplies/requirements both internally on site and from the supplier.
• To ensure that validity of all employee documentation, e.g. security passes, medical certificates, licenses, vacations where applicable, are maintained and that timely action is taken for renewal that will not adversely affect the individual’s operation.
• To ensure employee time sheets are correctly filled in and that they are forwarded to Head Office on time each month.
• To liaise with Training Department for Staff Trainings.
• To conduct job training on the individual’s operations.
• To carry out annual evaluations of staff. Make recommendations for employee promotions, salary changes, employee of the month, disciplinary action, including termination where applicable.
• To ensure that employees are aware of the company policies and procedures and to ensure compliance.
• To ensure that the individual is aware of the contents of the KSA labor Law, and its stipulations regarding disciplinary action in particular.
• To ensure that leave schedules are maintained, and that requests for relievers are submitted to CEO at least two months in advance.
• To ensure strict confidentiality of all company financial information regardless of its nature.
• To compile and submit to CEO monthly reports on all aspects of the operations that should highlight any problems encountered and actions taken to rectify them.
• This report should cover maintenance activities, including both planned and reactive tasks, which are completed within required timeframes, on-going or new projects information, supplier communications and enhancement schemes for the cost-effective management of services.
• To ensure that copies of all Client correspondence, minutes of site meetings and any other communication (verbal or written) pertained to the operation are transmitted to the CEO immediately upon acknowledgment.
• The CEO must review on all offers to the Client prior to submittal. Site Engineers, where applicable, must be involved in offers pertaining to anything within the individual’s discipline.
• To ensure that company and Client owned assets and equipment are maintained in good order, and that repair/replenishment costs are strictly controlled. CEO must be informed of any major R&M activity.
• To ensure that highest standards of health, hygiene and safety are maintained in the individual’s operation and to liaise closely with the company’s CEO on these matters.
• Closely monitor the performance of all the department heads.
• Adhere to the safety regulations set by the company as well as the Client.
• Provide on monthly basis with a safety statistic report for the individual’s entire operation.
• Liaise with the Client on all matters related to Safety.
• Conduct safety meetings with all the department heads and establish a safety committee to closely monitor and update management on safety matters.
• To perform any other duties requested by the CEO out of the normal routine but within the scope of work.
• The individual is fully responsible and accountable for the HSE policies and procedures, which are in place.
• To conform to the Company’s guidelines related to the area as detailed in the Company’s Quality Assurance Program developed on the basis of ISO 9001:2000 Q.M. S

All Fakeeh Care employees are responsible for continuous improvement, including

• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements

• Minimum 10 years operational experience, with at least 5 years in a senior leadership or management role.
• Experience in facility management and healthcare environments from a well reputed local or international companies.
• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; an MBA from an accredited University.
• Excellent command of oral and written English and Arabic.