Receptionist

Job Description:

We are seeking a compassionate and organized Receptionist to join our medical center in Abu Dhabi. As the first point of contact for our patients, you will play a crucial role in ensuring a positive patient experience. You will manage patient appointments, handle insurance verifications, and provide administrative support to doctors and medical staff.

Key Responsibilities

• Welcome patients and visitors professionally and assist them with registration forms.
• Schedule, confirm, and reschedule patient appointments using the clinic's software.
• Verify patient insurance coverage and obtain necessary approvals/authorizations prior to treatment.
• Maintain patient confidentiality and ensure all medical records (EMR) are updated accurately.
• Collect co-payments and handle billing/invoicing processes.
• Answer phone calls, respond to patient inquiries via WhatsApp/Email, and manage the waiting area flow.
• Coordinate with the nursing staff and doctors to ensure smooth patient turnover.

Requirements & Qualifications

• Education: High school diploma required; Bachelor’s degree or Medical Administration certification is a plus.
• Language: Fluent in Arabic and English is mandatory.
• Experience: Previous experience as a Medical Receptionist or in a customer service role within the healthcare sector in UAE.
• Technical Skills: Familiarity with medical insurance portals (e.g., Shafafiya) and Appointment Scheduling Software.
• Attributes: Empathy, patience, ability to handle stressful situations, and strong attention to detail.

Salary to be discussed upon interview

Job Type: Full-time

Work Location: In person