Service Line Manager

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

The Service Line Manager for Mental Health Services is responsible for the strategic planning, operational management, and performance of the mental health service line. This role ensures high-quality, patient-centered care while driving service growth, operational efficiency, and regulatory compliance in alignment with organizational objective.

Responsibilities

• Lead the planning, launch, and ongoing management of the mental health service line, ensuring services are delivered safely, efficiently, and to a high standard.
• Develop and implement service line strategies, operational plans, and performance metrics to support growth, sustainability, and clinical excellence.
• Collaborate closely with clinical leadership to ensure effective workforce planning, staffing models, and optimal utilization of clinical resources.
• Oversee day-to-day operations, including patient flow, service capacity, scheduling, and coordination across multidisciplinary teams.
• Ensure compliance with all applicable regulatory, accreditation, and licensing requirements (e.g., DOH/DHA/MOH, facility policies, and clinical governance standards).
• Monitor financial performance, including budgeting, cost control, revenue optimization, and variance analysis for the service line.
• Drive quality improvement initiatives, patient experience enhancements, and risk management activities within the mental health services.
• Work cross-functionally with HR, Talent Acquisition, Finance, Quality, and Operations to support service delivery and workforce readiness.
• Analyze service line data, KPIs, and outcomes to inform decision-making, reporting, and continuous improvement initiatives.
• Represent the mental health service line in internal and external forums, supporting stakeholder engagement, partnerships, and service development initiatives.

Qualifications

• Bachelor’s degree in Healthcare Management, Nursing, Psychology, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 5-8 years of experience in healthcare operations or service line management, preferably within mental health or behavioral health services.
• Strong understanding of mental health care delivery models, regulatory frameworks, and clinical governance.
• Proven experience in operational leadership, budgeting, and performance management.
• Excellent communication, stakeholder management, and leadership skills.