Supervisor - Financial Counselling (Qatarized)

JOB SUMMARY

The Supervisor - Financial Counselling is responsible for supervising the day to day activities of assigned Patient financial counselors team. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.

KEY ROLE ACCOUNTABILITIES

• Supervises the day-to-day operations of the financial counseling section and assigned financial counselors.
• Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines.
• Prepares staff schedules and assigns financial counselors to designated areas.
• Provides training for new staff and conducts additional training on ‘as needed’ basis.
• Updates insurance and financial counseling documents in a timely fashion.
• Reports variances and incidents to the appropriate reporting entity as per approved policies and procedures.
• Receives and addresses escalated (by financial counseling staff) insurance and financial issues.
• Receives and addresses patients’ complaints and inquiries in regards to finance clearance.
• Ensures proper data collection and documentation by assigned staff.
• Coordinates with the billing and estimates team and follow up on the status the pre-authorized patient services for the purpose of smooth patient finance discharge.
• Ensures collection of patient share and co-payment in accordance with heath plan structures (for inpatient).
• Works collaboratively with the patient administration office to ensure collection of patient share and co-payment for outpatient services.
• Supervises point of service collection activities and ensures the accuracy and timeliness of cash/credit reconciliation and deposit.
• Identifies areas for improvement and works with other stakeholders to implement process improvement activities.
• Liaises with clinical teams and clinical managers to synchronize activities and enhance patient experience.
• Prepares regular and ad hoc reports on assigned activities.
• Collaborates with other supervisors and managers on shared issues and resources
• Participates in activities related to Cerner Charge Services development and modifications.
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

QUALIFICATIONS, EXPERIENCE AND SKILLS

ESSENTIAL

PREFERRED

Education

Bachelor’s Degree in Commerce, Health Information, healthcare field or relevant discipline

Advanced training in revenue cycle or patient experience

Experience

• 5+ years’ of experience in a large healthcare facility inclusive of 2 years of progressive supervisory experience
• Health insurance knowledge and working experience

Certification and Licensure

Certified Healthcare Access Manager

Professional Membership

Job Specific Skills and Abilities

• Strong organizational skills
• Familiar with the insurance portals
• Customer service oriented
• Flexibility and responsiveness to changing workloads
• Understanding of insurance practices and terminology
• Ability to supervise staff efficiently
• Excellent communication skills
• Proficiency with Microsoft Office suite Fluency in written and spoken English and Arabic

Fluency in other languages

About US

Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.” – H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation

Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources.