Digital Sales Customer service

Job Description

Support the E-commerce team in handling customer enrollment and onboarding processes

• ensuring smooth order processing and high customer satisfaction across digital channels.

• Handle inbound and outbound customer calls.

• Respond to customer emails in a professional and timely manner.

• Support customers during the enrollment and onboarding journey.

• Process orders accurately in the system.

• Follow up on incomplete applications and pending documents.

• Coordinate with internal teams (CX / Sales) when needed.

• Ensure all customer data is entered correctly and updated.

• Handle customer inquiries, complaints, and escalations.

• Maintain high service quality standards.

Support daily reporting and basic tracking activities.

Skills

Strong communication skills (Arabic & English).

• Basic knowledge of customer service principles.

• Good computer skills (Excel, email handling).

• Detail-oriented and organized.

• Ability to handle multiple tasks.

Education

Business, Marketing, Management, MIS, or related field