Senior Information Technology Support Engineer

Company Description

Aman Lil Afia Clinic عيادة أمان للعافية is a specialized clinic in Dubai dedicated to providing holistic mental and physical health care, ensuring your mind and body are cared for. Our team of professionals, which includes psychiatrists, psychologists, physiotherapists, life coaches, and other specialists, crafts personalized treatment plans tailored to individual needs. We provide a wide range of services including psychiatry, psychology, counseling, family medicine, gynecology, nutrition, and physiotherapy. Our goal is to be your trusted partner in healing, growth, and resilience.

Key Responsibilities

• Provide advanced IT support to clinical and administrative users
• Administer Active Directory environments, including user and group management, Group Policy Objects, and access control
• Manage Windows Server platforms, including file servers, print services, DNS, and DHCP
• Support Linux server platforms for application and infrastructure services
• Manage and support virtualized server environments
• Perform system monitoring, patching, hardening, and routine maintenance
• Support and troubleshoot clinical systems, including HIS / EMR platforms
• Coordinate with system vendors for incident resolution, upgrades, and maintenance
• Support LAN, Wi-Fi, VPN, and secure connectivity environments / Change, Incident & Problem Management.
• Assist with firewall administration and network troubleshooting and Office 365 suite, including Exchange, SharePoint, Active Directory, Entra ID.
• Support endpoint security, authentication mechanisms, and access policies
• Execute backup checks, restore tests, and business continuity procedures
• Adhere to healthcare data protection and compliance requirements
• Escalate security incidents and system risks in accordance with IT governance
• Coordinate with IT vendors and track SLAs and issue resolution
• Maintain accurate technical documentation and operational records & Endpoint & Device Management & EDR solutions, and threat locker.
• Support basic scripting, automation, and operational tooling
• Assist with IT process automation and reporting initiatives
• Manage and maintain the clinic’s website hosting environment, including cPanel administration
• Handle domain management, DNS records, SSL certificates, and website availability
• Perform basic website updates and coordinate with external web developers when required
• Ensure website security, backups, and uptime monitoring
• Manage and support Google Business Profile accounts and related technical settings
• Support website-related analytics, reporting, and integrations
• Provide technical support to marketing and communications activities (IT and platform-related only)

Mandatory Experience & Qualifications

• 5 to 10 years of experience in IT support and system administration
• Mandatory prior experience in healthcare or clinical IT environments
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field
• Strong hands-on experience with Microsoft Windows Server and Active Directory
• Solid working experience with Linux server platforms
• Good understanding of DNS, DHCP, file services, and identity management
• Experience supporting virtualized infrastructure
• Strong networking fundamentals, including routing, switching, firewalls, and VPNs
• Experience working in regulated or compliance-driven environment

Certifications Required

• MCSE or current Microsoft equivalent certification
• ITIL Foundation certification
• Cisco CCNA or higher

Additional Skills (Strong Plus)

• Basic development or scripting background (PowerShell, Python, or similar)
• Experience with Microsoft Power Automate
• Experience with Microsoft Power BI for reporting or dashboards
• Exposure to system integration or API-based workflows
• Understanding of automation in IT operations
• Experience managing websites using cPanel or similar hosting platforms
• Basic knowledge of website technologies, CMS platforms, and plugins
• Experience managing domains, DNS, and SSL certificates
• Experience supporting Google Business Profile and related Google services
• Basic understanding of website analytics and online service integrations

Professional Profile

• Strong technical depth with a support-focused mindset / Aligned with HIPAA, ISO, JCI, and audits
• Ability to work independently while following defined IT governance
• Strong troubleshooting, analytical, and problem-solving skills
• Reliable and composed in clinical and operational environments
• Clear understanding of the impact of IT availability on patient care

Reporting & Authority

• Reports to the IT Manager
• Executes changes and escalations according to approved IT processes