Service Advisor

Job Summary

We are seeking an experienced Service Advisor with multi-brand premium vehicle experience and mandatory Arabic language skills. The ideal candidate will manage high-value customers, coordinate workshop operations, and deliver an exceptional service experience in a luxury automotive environment.

Key Responsibilities

• Greet and assist customers professionally in Arabic and English
• Understand customer concerns and prepare accurate job cards
• Explain repair requirements, estimates, and timelines clearly
• Coordinate with technicians for diagnostics, repairs, and parts
• Handle service processes for multiple premium/luxury vehicle brands
• Provide regular service updates to customers
• Upsell value-added services while maintaining transparency
• Ensure high customer satisfaction and CSI scores
• Maintain accurate service records, invoices, and CRM entries

Requirements & Qualifications (Mandatory)

• Minimum 3–5 years’ experience as a Service Advisor
• Hands-on experience with multi-brand premium / luxury vehicles
• Arabic speaker – mandatory (English required)
• Strong customer handling and communication skills
• Knowledge of automotive service workflow and repair processes
• Experience using DMS / service management systems
• Valid UAE driving license

Preferred (Added Advantage)

• Experience with European luxury or exotic brands
• Technical qualification or automotive diploma
• Experience in high-end multi brand workshops

Job Type: Full-time

Pay: AED5,000.00 - AED8,000.00 per month