Call Center Agent / Customer Service Representative

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.

Roles and Responsibilities

As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:

Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.

Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.

Documentation: Maintaining accurate and organized patient records, ensuring data integrity.

Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.

Qualifications

To be successful in this role, you should possess:

• Arabic and english fluency is required
• Strong communication skills, both verbal and written.
• Exceptional customer service skills with a patient-oriented approach.
• Ability to handle a high call volume and work effectively in a fast-paced environment.
• Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.

Job Type: Full-time

Pay: From AED2,500.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)

Language:

• Arabic (Required)

Location:

• Abu Dhabi (Required)