CALL CENTER Coordinator Medical Background

Job Title:

Call Center Coordinator - Medical Background (Female)

Duties and Responsibilities

1. Receiving and Managing Calls:

• Responding to customer/patient inquiries via telephone or other communication channels.

• Directing calls to the relevant departments or individuals in a professional manner.

• Accurately recording data and information in the electronic system.

2. Medical and Administrative Support

• Providing initial information about medical services or appointments according to professional standards.

• Assisting patients in understanding simple medical procedures or instructions (such as fasting before tests, pre-visit instructions).

• Communicating with medical teams (doctors, nurses, technicians) to follow up on patient requests.

3. Scheduling and Following Up

• Booking, modifying, and canceling appointments using electronic software.

• Sending alerts to patients via text messages or email.

4. Customer Service

• Handle patient complaints or inquiries courteously and resolve issues quickly.

• Ensure customer satisfaction and a positive experience with the center.

5. Required Skills

• Previous experience in a call center or customer service role (preferably in the healthcare sector).

• Proficiency in using computers and administrative software (such as medical appointment software).

• Excellent communication skills (verbal and written) and the ability to handle work pressure.

• Fluency in Arabic and English (a plus).

6. Requirements

• Commitment to confidentiality and professionalism in handling medical data.

Job Type:

Full-time

Work Location:

Dubai Jumeirah 3

Job Type: Full-time