Location: E-Block, 1st Floor, TSC plaza, The Sustainable city, Dubai.
Industry: Healthcare / Clinic
Job Type: Full-Time

Job Summary

We are looking for a proactive and results-driven Call Center Executive / Specialist with prior experience handling social media ad leads, patient inquiries, and appointment bookings for a clinic or healthcare facility.

The ideal candidate must be confident in handling inbound and outbound calls, converting marketing leads into confirmed appointments, and communicating effectively in both English and Arabic.

Key Responsibilities

Handle inbound and outbound calls professionally
Follow up on social media ad leads (Meta, Instagram, Google Ads, etc.)
Convert leads into confirmed clinic appointments
Respond to WhatsApp, social media, and website inquiries
Maintain accurate records in CRM or booking systems
Coordinate with front desk and medical team for scheduling
Achieve daily/weekly booking targets
Ensure excellent patient experience and satisfaction

Requirements

Minimum 2–3 years experience in a call center or clinic environment
Proven experience handling paid social media ad leads
Strong sales and follow-up skills
Excellent communication skills in English and Arabic (mandatory/preferred)
Ability to work under pressure and meet booking targets
Familiar with CRM systems and appointment scheduling tools
Professional phone etiquette.

Preferred Qualifications

Experience in medical, dental, aesthetic, or polyclinic environment
Knowledge of healthcare appointment processes
Experience using WhatsApp Business & Meta inbox
Immediate joiners preferred.

Skills

✔ Lead conversion
✔ Appointment booking
✔ Customer service
✔ Social media inquiry handling
✔ Target-oriented mindset
✔ Multitasking ability

What We Offer

Competitive salary
Performance-based incentives
Professional work environment
Growth opportunities

Job Type: Full-time

Call Center Executive / Call Center Specialist