Clinic Support Assistant

• DUTIES AND RESPONSIBILITIES

  • Take care of the patients from the time they call till they finish their medical checkup and go back.
  • Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
  • Visit inpatient ward patients on daily basis.
  • Should be capable of solving problems, effective communication strategies and conflict resolution.
  • Communicate all information to front office personnel and Physicians regarding Patient.
  • Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
  • Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
  • Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
  • Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
  • Provide information about medical insurance coverage to patients.
  • Keeps accurate records of discussions or correspondence with customers.
  • Write reports analyzing the quality of customer service.
  • Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
  • Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
  • Work accordance with the documented OSH procedures and instructions, specific responsibilities.
  • Be familiar with emergency and evacuation procedures.
  • Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
  • Comply with Waste management procedures and policies.
  • Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
  • Use of appropriate personal protective equipment and safety systems.

To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

• Attend to patients from the time they call until they complete their medical checkup and leave the facility.
• Advocate for patients’ and their families’ rights and responsibilities , ensuring confidentiality, information, and education .
• Develop and maintain feedback/complaint procedures to facilitate customer redressal.
• Conduct daily visits to inpatient ward patients .
• Demonstrate problem-solving, effective communication, and conflict resolution skills .
• Communicate relevant patient information to front office personnel and physicians .
• Greet patients and/or their families, clearly identify their service requirements , and schedule appointments with the appropriate specialists/consultants.
• Provide information to assist patients or refer them to appropriate contacts within the organization or externally as per physician directions.
• Expedite the flow of visitors/patients and ensure excellent customer service , maintaining a friendly environment.
• Provide guidance on medical insurance coverage to patients.
• Maintain accurate records of discussions or correspondence with patients.
• Prepare reports analyzing the quality of customer service .
• Perform other related duties as assigned by higher authorities.

Occupational Safety & Health (OSH) / Infection Control

• Comply with all OSH and infection control policies, standards, and procedures , cooperating with hospital management.

• Work in accordance with documented OSH procedures and instructions .

• Be familiar with emergency and evacuation procedures .

• Report OSH hazards, incidents, near misses , and assist with preparation of risk assessments and incident reports .

• Comply with waste management procedures and policies .

• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs .

• Use appropriate personal protective equipment (PPE) and safety systems .

• Follow international guidelines, DHA regulations, and Joint Commission International norms while managing patients and performing professional duties.

• Education: Graduate in any discipline.

• Experience: Minimum 3 years’ experience handling patients in a hospital environment.

• Technical Skills

  • Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook , and Internet Explorer .

• Interpersonal Skills

  • Exceptional interpersonal skills, maturity, and good judgment .
  • Able to communicate professionally with a diverse range of individuals .
  • Superior phone etiquette .

• Patient Service Orientation

  • Patient-focused, service-oriented, patient and understanding .

• Organizational Skills

  • Efficient organizational skills; able to handle multiple responsibilities under pressure while maintaining composure.

• Professional Attributes

  • Reliable, punctual, dependable, and responsive.

• Language Skills

  • Excellent command of oral and written English .
  • Knowledge of Arabic is advantageous/desirable but not essential.