Clinical Template Builder

JOB SUMMARY

This position is responsible for building, maintaining and optimizing the clinic templates within the institutes.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

• Develops schedules within assigned Institute for staff physicians, clinical associates, nurse practitioners, nurses, allied health and other resources such as rooms and machines
• Ensures adequate staffing coverage for all services
• Coordinates with medical secretaries, surgical and medical coordinators, physicians and clinical operations to ensure no conflicts
• Builds Epic templates and adjusts day-to-day as required
• Maintains and updates Epic template patterns
• Coordinate schedules to ensure all systems are updated including Amion
• Works with IT to modify blocks, visit types, orders, subgroups and reasons for visits
• Optimizes schedules by monitoring unfilled slots, working closely with PAR team lead to bring forward patients as needed
• Liaises with contact center, patient access and IT teams to troubleshoot scheduling errors
• Coordinates reschedules with PARs and Contact Center
• Active management of overbooks and add-ons
• Assists medical secretaries, protocol and GPS/IPC office for urgent appointment requests
• Identifies areas of improvement to meet access metrics including third next available appointment and waitlist
• Extracts appointment and utilization reports on a weekly basis
• Perform monthly quality assurance and spot checks/audits to ensure appropriate management of templates
• Maintains confidentiality on patient information and sensitive data
• Assists with developing and improving departmental procedures related to the services
• Performs other duties as assigned

QUALIFICATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree strongly preferred in specific healthcare or IT profession or other equivalent profession

• Minimum of 2 years’ experience preferred
• Health Care industry experience is preferred
• 1 to 2 years of EPIC or other EMR experience strongly preferred

Job Specific Skills and Abilities

• Medical terminology knowledge strongly preferred
• Strong interpersonal skills
• Ability to work independently with minimal supervision
• Strong oral and written communications skills
• Demonstrates strong planning, organizing, and time management skills
• Works effectively under pressure to meet established goals and objectives
• Ability to speak and write in English is required
• Ability to speak and write in Arabic is preferred

Technical Competencies

(Refer to the function technical competency dictionary)

• Patient Safety Standards and Patient Rights - Intermediate
• Understanding of Business/ Hospital Policies & Procedures - Intermediate
• Informatics/ Health Information Systems (HIMS) - Intermediate