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Collection & Recovery

Bupa · Al Khobar, Saudi Arabia

Revenue Cycle SpecialistFull timeOn-site

Job Description

  • Review debtor report to arrange communication with clients

  • Address client’s email replies with follow up call

  • Reach RM for alternative Contact Information in case client is not answering the calls

  • Obtain Commitment to pay (CTP) date and save it in Collect Smart

  • Escalate all hardship cases to line manager for support

  • Ensure the payment allocated correctly

  • Coordinate with credit control team for flagging

  • Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time

  • Ensure to follow and meet the Quality Index protocol to enhance our customer experience.

  • Ensure compliance with credit control policy

• Follow Bupa Values, policies and procedures• Abide by rules of engagement with brokers / clients as per the agreed protoco

Skills

  • Experience in customer service or finance is desirable

  • Good communication skills

  • Excel knowledge & Business Communication

About the employer

Bupa
Bupa

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, Saudi Arabia and India. · United Kingdom

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com

View employer →bupa.com

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