Commercial Change Analyst

Objective

The Sales Effectiveness Analyst supports the implementation and monitoring of sales processes, tools, and best practices to enhance productivity and compliance across all markets and distribution channels. This role ensures alignment with enterprise standards and contributes to improving overall sales force effectiveness in the MEA region

Key Responsibilities

• Run weekly and monthly data quality checks in Salesforce using defined processes, tools, and quality standards.
• Flag incomplete, outdated, or incorrect records and notify relevant team members to take corrective action and track data gaps to the commercial change manager monthly
• Support the Commercial Change Manager in documenting recurring data issues and compliance trends.
• Follow up with sales and client management teams to ensure data entry standards and required fields are completed as per defined SOPs
• Assist in maintaining logs for audit purposes, ensuring all corrections and follow-ups are traceable and may conduct training for commercial teams on QA requirements
• Keep internal QA trackers and reports up to date, ensuring visibility of key data compliance metrics.
• Escalate any persistent issues or system usage gaps to the Commercial Change Manager.
• Support the creation, documentation, and maintenance of policies and procedures related to sales effectiveness.
• Ensure accurate and timely updates in the organization’s knowledge exchange platforms.
• Collaborate with stakeholders to standardize processes and promote best practices across markets.

Skills and Experience

• Bachelor’s degree in a relevant field is preferred
• 1 – 2 years of experience in a support or admin role involving CRM system, operations, or quality control
• Familiarity with Salesforce or other CRM platforms; strong willingness to learn if new to the system.
• Strong understanding of sales processes, metrics, and quality standards.
• Proficiency in CRM systems and data analysis tools (e.g., Salesforce, Excel).
• Detail-oriented with a strong sense of accountability and Excellent communication and organizational skills.
• Ability to work independently and as part of a team.

Key Competencies

• Attention to detail and accuracy in data and documentation.
• Process compliance and follow-up.
• Effective communication and stakeholder coordination.
• Intermediate Excel and CRM proficiency.
• Accountability and ownership of tasks.
• Adaptability and willingness to learn.
• Knowledge of quality standards (ISO 9001:2015 is a plus).

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.