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Contact Center Intern

GluCare.Health · Dubai, United Arab Emirates

Patient Access RepresentativeInternshipOn-site

Location: Grove Mall, Al Barsha 2, Dubai, UAE

Job Overview: GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls, coordinating appointments, and maintaining accurate records, gaining hands-on experience in customer service and healthcare operations. This role is ideal for students or recent graduates looking to build practical skills in a healthcare contact center environment.

Key Responsibilities

  • Check Whatsapp phone for unread and unreplied messages. (this is before we will launch verloop)
  • Check CRM for QA, not replied or follow up with the team/department
  • Admin tasks (ie Workflow creation from draft, etc)
  • Update raw data reports
  • Verloop workflow testing
  • CRM/Bitrix leads QA

Requirements Qualifications:

  • Recent graduate in healthcare, business, communications, or a related field
  • Basic understanding of customer service principles

Skills & Competencies

  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills
  • Ability to handle calls professionally and courteously
  • Organized, detail-oriented, and proactive
  • Comfortable using basic office software (MS Office, email)
  • Eager to learn and work collaboratively in a team environment

About the employer

GluCare.Health
GluCare.Health

Jumeira 1 · United Arab Emirates

A diagnosis of diabetes is life-changing. But with the right care and support system, people can thrive with diabetes. At GluCare.Health we offer patients the best possible care — through a team of clinicians, skilled health educators, and access to cutting edge technology that makes our patient's condition easier to manage. At best, Diabetic patients in the UAE tend to spend only a few minutes interacting with physicians per quarter. This model creates a significant feedback gap that exits between patient visits (3-4 visits per year) and what happens to glycemic cycles they encounter daily. GluCare has developed a new model of hybrid healthcare that provides 24/7 coverage by tracking patient physiological and medical information from wearable technology and medical devices (such as continuous glucose monitors and insulin pumps). We detect issues early, and constantly monitor data alongside our remote care team consisting of coaches, nurses, and physicians. Our approach to managing our community is based on the transference of knowledge and agency to our members through a continuous and curated journey of self-discovery through their own real-time data. A journey that, if done correctly, leads to long-lasting changes to behavior and superior outcomes. https://linktr.ee/glucare

View employer →glucare.health

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