Customer Service Executive

1. Customer Support

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate product information, usage guidance, and troubleshooting assistance.

2. Order Processing

• Manage order entry in ERP/CRM systems.
• Coordinate with logistics and warehouse teams to ensure timely delivery.

3. Issue Resolution

• Handle complaints, returns, and warranty claims efficiently.
• Escalate technical issues to the appropriate department for resolution.

4. Documentation & Compliance

• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with healthcare regulations and company policies.

5. Relationship Management

• Build and maintain strong relationships with clients to enhance satisfaction and loyalty.
• Conduct follow-ups to ensure service quality and gather feedback.

Qualifications:

• Bachelor s degree (preferably in Life Sciences, Healthcare, or Business).
• 1 3 years of experience in customer service, preferably in medical devices or healthcare.
• Excellent communication and interpersonal skills. Arabic speaking will be an added advantage.
• Strong problem-solving and multitasking ability.
• Knowledge of medical devices and healthcare industry standards (preferred).
• Proficiency in CRM systems and MS Office Suite.

Additional Requirements:

Willingness to travel as needed to meet with clients and attend industry events.
Valid driver s license.
Ability to work in a fast-paced, dynamic environment.

Desired Candidate Profile

Qualifications/strong>

• Bachelor s degree (preferably in Life Sciences, Healthcare, or Business).
• 1 3 years of experience in customer service, preferably in medical devices or healthcare.
• Excellent communication and interpersonal skills. Arabic speaking will be an added advantage.
• Strong problem-solving and multitasking ability.
• Knowledge of medical devices and healthcare industry standards (preferred).
• Proficiency in CRM systems and MS Office Suite.

Additional Requirements:

Willingness to travel as needed to meet with clients and attend industry events.
Valid driver s license.
Ability to work in a fast-paced, dynamic environment.