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Digital Sales Customer service

Bupa · Jeddah, Saudi Arabia

OtherFull timeOn-site

Job Description

Support the E-commerce team in handling customer enrollment and onboarding processes

  • ensuring smooth order processing and high customer satisfaction across digital channels.

  • Handle inbound and outbound customer calls.

  • Respond to customer emails in a professional and timely manner.

  • Support customers during the enrollment and onboarding journey.

  • Process orders accurately in the system.

  • Follow up on incomplete applications and pending documents.

  • Coordinate with internal teams (CX / Sales) when needed.

  • Ensure all customer data is entered correctly and updated.

  • Handle customer inquiries, complaints, and escalations.

  • Maintain high service quality standards.

Support daily reporting and basic tracking activities.

Skills

Strong communication skills (Arabic & English).

  • Basic knowledge of customer service principles.

  • Good computer skills (Excel, email handling).

  • Detail-oriented and organized.

  • Ability to handle multiple tasks.

Education

Business, Marketing, Management, MIS, or related field

About the employer

Bupa
Bupa

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, Saudi Arabia and India. · United Kingdom

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com

View employer →bupa.com

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