Discharge Officer

Purpose and Scope of the Job

The Discharge Officer is responsible for the billing statement at inpatient wards and will be responsible to provide a positive, welcoming attitude at all times; maintaining a clutter-free, customer-friendly.

Main Duties and Responsibilities/Performance Standards:

• Adheres to established Reception departmental policies and procedures and initiates
• Action in attending to the patients as per established procedures.
• Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”.
• Managing and preparing patient invoices.
• Performing administrative tasks such as answering phone calls and responding to emails.
• Following up with patients on accounts that are late as well as those which are seriously overdue.
• Keeping all patient records confidential.
• Deal with medical insurance companies and to explain financial matters to patients and staff.
• Process patient statements, post transactions, and ensure accuracy of inputted data.
• Perform administrative tasks such as receiving phone calls, replying emails, and using word processors to prepare reports.
• Monitor unpaid claims and contact customers by sending them payment reminder as required.
• Ensure compliance with standard procedures and policies in performing job operations.
• Participates in departmental meetings and related in-service educational programs.
• Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
• Perform miscellaneous job-related duties as assigned.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Education: High School graduate or equivalent.

Experience: 2 years’ experience directly related to the duties and responsibilities specified.

Licensure: Not Applicable

Language: High proficiency English while Arabic is an advantage.

Computer Proficiency: Basic skills in Word, Excel and outlook.

Performance Competencies

• Strong communication and interpersonal skills.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Skill in the use of personal computers and related software applications.
• Ability to analyze and solve problems.
• Conducting activities according to the highest organizational and ethical standards.
• Ability to perform basic patient assessments and referrals.
• Knowledge of patient registration procedures and documentation.
• Skill in preparing and maintaining patient records.
• Knowledge of medical insurance claims procedures and documentation.
• Knowledge of patient care charts and patient histories.
• Align with Hospital quality polices and patient safety procedures

Principle Working Relationships and Remarks

• Reception Manager, Discharge Supervisor, Operator

• Patients, Visitors, Customers

Other Preferences

• Preferably Bilingual
• Local candidates with valid and transferable visa in Kuwait