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E-Commerce UX & CX

Bupa · Jeddah, Saudi Arabia

OtherFull timeOn-site

Job Description

Design and enhance end-to-end digital customer journeys while supporting Customer Experience initiatives, including customer research, feedback analysis, and direct interaction with customers to improve overall digital performance and satisfaction.

1) UX Design

  • Design user flows, journey maps, and wireframes.
  • Identify pain points across the E2E digital journey.
  • Collaborate with stakeholders to improve usability and conversion.
  • Conduct usability testing and A/B testing.

2) UI Design

  • Create responsive designs (Web & Mobile).
  • Develop interactive prototypes.
  • Ensure visual consistency and branding alignment.
  • Optimize UI to reduce drop-offs and improve conversion.

3) CX & Customer Research

  • Conduct customer interviews and research calls.
  • Perform outbound calls to understand drop-offs and feedback.
  • Analyze CSAT, NPS, and customer feedback trends.
  • Identify root causes behind customer complaints.
  • Translate customer insights into UX improvements.
  • Support VoC (Voice of Customer) initiatives.
  • Participate in usability testing sessions with real customers.

4) Digital Experience Optimization

  • Monitor customer journey performance metrics.
  • Work with analytics to identify improvement opportunities.
  • Recommend enhancements based on behavioral and qualitative insights.

Skills

Strong communication skills (Arabic & English).
Ability to conduct structured customer interviews.
Analytical mindset.
Proficiency in Figma or similar design tools (for UX/UI roles). Ability to translate customer insights into actionable UX improvements.

Education

IT, Computer since, software engineering design research

About the employer

Bupa
Bupa

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, Saudi Arabia and India. · United Kingdom

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com

View employer →bupa.com

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