About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

To function as a Food Delivery Coordinator for Calo Oman Central Production Unit. Act as an operational connector between dispatch, drivers and customer food delivery. The successful candidate will make use of their technical and team leadership skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction through efficiency and strong adherence to safety & service protocols

Relationships & Working Expectations

Provides support and training supervision to driver personnel deployed for the delivery of meals
Works closely with the Ops Management, Dispatch Leads, and Quality to align on service delivery, customers' concerns, or improvements in workflow
Shift-based work, based in temperature-controlled environments, with mandatory personal protective equipment during all dispatch operation times

Main Responsibilities

Lead the team in alignment with Calo’s culture and brand values through clear communication
Organize and verify route orders before they leave the kitchen
Ensure deliveries move out on time with no operational setbacks
Handle real time communication with drivers, such as, last minute changes & delivery delays,
Act as the central communication between CX team and drivers concerning any updates of customers delivery
Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols

Ideal Candidate

Qualifications

Proven experience as a coordinator in high-volume delivery platforms (2 years minimum)
Must be an Omani National

Knowledge and competency

Working knowledge of route mapping and planning,
Use of computer and familiarity with excel & google sheets
Ability to work in a fast-paced, high-volume environment with dynamic thinking
Proficient in communication in English/Hindi/Urdu and leading a team

Personality

Passion for quality and continuous improvements
Able to lead with empathy, building the best version of yourself and your peers
Obsession with delivering a high level of customer satisfaction

Food Delivery Coordinator