Front Desk Receptionist

Front Desk Receptionist

Location: Al Wasl Road, Jumeirah 3, Dubai, UAE

Join the Team at Vilafortuny Medical Centre

Since 2006, Vilafortuny Medical Centre has been one of Dubai's leading private medical centres, bringing together world-class specialists in dentistry, aesthetic medicine, plastic surgery, and medical care. We are proud to be Dubai's only officially certified Digital Smile Design (DSD) Clinic, delivering a premium patient experience through innovation, precision, and exceptional service.

We are looking for an experienced, professional, and customer-focused Receptionist / Patient Coordinator to become the face of our clinic.

Key Responsibilities

• Welcome and assist patients with a warm, professional, and friendly approach.
• Manage appointment scheduling for multiple specialists and departments.
• Answer telephone calls, WhatsApp messages, emails, and online enquiries promptly.
• Register new patients and maintain accurate patient records.
• Coordinate patient flow to ensure an exceptional five-star experience.
• Explain clinic services, including our Digital Smile Design (DSD) consultation process, and assist patients with booking consultations.
• Coordinate treatment plans and follow-up appointments with dentists and specialists.
• Handle insurance enquiries where applicable.
• Process payments, issue invoices, and manage daily cash reconciliation.
• Follow up on missed appointments and maintain patient communication.
• Work closely with dentists, nurses, treatment coordinators, and management to ensure seamless operations.
• Maintain reception and waiting areas to the highest standards.

Requirements

• Minimum 2 years of experience as a receptionist or patient coordinator in a dental, aesthetic, or medical clinic.
• Excellent spoken and written English (additional languages are a plus).
• Outstanding communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organisational and multitasking abilities.
• Experience with dental or medical practice management software is an advantage.
• Confident using Microsoft Office and digital communication platforms.
• Ability to work in a fast-paced, premium healthcare environment.
• Passion for delivering exceptional customer service.

If you have a passion for hospitality, healthcare, and delivering an exceptional patient experience, we would love to hear from you.

Pay: From AED6,000.00 per month

Work Location: In person