Health Lounges Engagement

Job Description

Role Purpose:

The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.

Key Accountabilities:

1- Member Segmentation & Development of Member-Focused Roadmaps:

• Collaborate with other departments to develop & execute a comprehensive member roadmap

• Align the member roadmap with primary business objectives to drive growth & engagement

• Identify & segment members using specific criteria to tailor & optimize programs

• Implement targeted preparations for each segment to enhance lounge effectiveness

2- Member Outreach & Engagement Retention:

• Proactively engage with prospective members to promote champion health lounge

• Build & sustain strong member relationships to discover their needs & preferences accurately

• Design & execute re-engagement strategies to retain members who have previously utilized our lounges

• Establish strong feedback mechanisms to capture member experiences & drive service enhancements

3- Member Enrollment & Lounge Innovation:

• Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experience

• Continuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth

4- Lounge Promotion, On-Ground Activities & Communication Management:

• Plan & execute on-ground activities to effectively promote the health lounge & its lounges

• Craft & distribute compelling messages to captivate & inform potential members, driving interest in our offerings

• Implement targeted communication initiatives to incentivize individuals to experience health lounge programs

• Leverage multiple channels to maximize awareness & drive active participation in lounges

5- PMO:

• Establish & maintain a project management framework to support

• Coordinate cross-functional teams to prepare & present compelling business proposals

• Oversee timelines, budgets & deliverables

• Monitor & report progress

• Collaborate with stakeholders to align proposals with strategic business objectives

• Identify risks & develop mitigation strategies for ongoing projects

Skills

• Strong Leadership & team management skills
• Excellent communication & interpersonal abilities
• Customer-centric mindset with a passion for health & wellness
• Ability to multitask & manage time effectively
• Experience in customer engagement, hospitality management or health services management
• Proven track record in a managerial role, preferably in health or wellness setting

Education

Bachelor’s degree in Business Administration, Hospitality Management or a related field