Manager Executive health services

Key Duties & Responsibilities

Summary

To manage and enhance Executive Health Services by ensuring high-quality, personalized healthcare experiences for VIP, VVIP, corporate clients, and executive-level patients. The role ensures smooth service operations, superior patient experience, confidentiality, and continuous service improvement under the direction of the Director General.

Functional Responsibilities

• Ensures through the actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the CARE Hospitals and Clinics.
• Oversee daily operations of Executive/VIP patient services.
• Ensure seamless coordination of appointments, diagnostics, check-ups, and specialist consultations.
• Guarantee a premium service experience tailored to executives and corporate clients.
• Maintain strict confidentiality, comfort, and personalized attention.
• Ensure readiness of executive service areas (VIP lounges, treatment rooms, etc.).
• Monitor and improve VIP patient satisfaction levels.
• Serve as the primary contact for VIP and corporate clients within KSA.
• Manage feedback and complaints professionally and ensure timely closure.
• Ensure all services meet CBAHI, JCIA, and hospital quality standards.
• Lead, motivate, and supervise executive health service staff.
• Plan staffing schedules and ensure adequate coverage.
• Monitor department workflows, service KPI dashboards, and performance reports.
• Prepare and manage departmental budgets efficiently.
• Serve as liaison between the hospital and KSA-based corporate clients.
• Coordinate corporate check-up programs and executive health packages.
• Support new initiatives to strengthen corporate partnerships and enhance service offerings.
• Maintain professional communication with company representatives and VIP coordinators.
• Develop executive wellness programs and premium health packages.
• Initiate service enhancement projects based on patient feedback and market needs.
• Support hospital branding efforts related to executive/VIP services.
• Ensure strict confidentiality of all executive and VIP patient information.
• Maintain compliance with MOH regulations, hospital policies, and safety standards.
• Support risk management and infection control practices within the service area.
• Ensure compliance with all relevant law and regulations e.g. law and regulations related to recruitment patient rights and physical environment.
• Responsible for the motivation and the inspiration of the department staff.
• Submit monthly reports to the Hospital administrations and any other additional reports as required.
• Performs other applicable task and duties assigned within the real of his/her knowledge skills and abilities.

Job Specifications

Minimum Job Qualifications Requirement (Academic, Certifications, languages, etc.)

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field.
• Master’s degree preferred.

Minimum Work Experience

• 5–8 years of experience in healthcare operations or patient service roles.
• Minimum 2–3 years in a supervisory or managerial role within a hospital.
• Experience working with VIP or executive-level clients is an advantage.

Skills & Competencies

• Good Communication skills in English and Arabic Language.
• Excellent communication, customer service, and interpersonal skills.
• Strong leadership and team management capabilities.
• Deep understanding of hospital operations and patient service workflows.
• High professionalism when dealing with executive-level clients.
• Strong problem-solving and decision-making skills.
• Proficiency in reporting, KPI monitoring, and MS Office tools.