Outpatient Team Leader

Purpose and Scope of the Job

Manages and leads a team of reception staff. Communicates unit goals to team. Motivates team members, assesses and keeps supervisors updated on team performance. Ensuring that the service offered to customers is delight.

Main Duties and Responsibilities/Performance Standards

• Leadership Of the reception team and function as a team
• Monitor team performance and report it to outpatient supervisor
• Cover the crowded receptions which are located in his certain area
• Make sure that reception staff follow the sequences of service, policies and procedures
• Motivate team members
• Assists supervisors for new team member training
• Keep his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
• Facilitate issues for any unsatisfied patients.
• Writing daily report of any customer issues and reviewed by CS manager.
• Receiving all inquiries and complaints from customers and responding quickly.
• Must possess good tact in conversation, good listener, understanding situations with awareness and concentration and ability to face critical situations wisely.
• Maintain the ability for scheduling staff as well decreasing the workload to assist them for a healthy atmosphere.
• Maintain the ability to share whit his/her projects to enrich the customer experience.
• Maintain the ability to be a team player to be an ideal; example for his colleagues.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Education: A Bachelor degree in any discipline

Experience: Minimum 2 years’ experience directly related to the duties and responsibilities specified

Licensure: Not Applicable

Language: Operational in Arabic and English language

Computer Proficiency: Good in Word, Excel, PowerPoint and Outlook

Performance Competencies

• Professional integrity
• Operational business excellence
• Professional customer focus
• Operational communication skills
• Professional ownership
• Professional safety and Quality
• Operational personal qualities
• Operational interpersonal skills
• Operational results orientation
• Basic leading change

Principle Working Relationships and Remarks

• Outpatient HEAD Unit, Outpatient Supervisor, Customer Service Manager

• Patients, Visitors

Other Preferences

• Preferably Bilingual
• Local candidates with valid and transferable visa in Kuwait