Patient Experience Officer

Join My Clinic , the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values

We provide an inclusive and accessible work environment suitable for individuals with disabilities and special needs.

Job Description

• Welcomes patients and visitors by greeting them warmly and smiling (Welcoming Script)
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Booking appointments
• Re-scheduling appointments
• Cancelling appointments
• Registering new patients
• Keeps patient appointments on schedule by updating the system of patient's arrival; reviewing service delivery compared to schedule; reminding doctors/nurses of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Check the validity of insurance cards for every visit
• Reporting of all complaints
• Full respect to our doctors, greeting them warmly and have a good relationship
• Ensure managing Productivity with High Quality of Saving all required data during Registration process and logging all registration issues on a daily basis in order to improve

Education & Experience

• Education: Diploma or any qualification degree
• Experience Fields: Customer Service, Receptionist, ability to communicate clearly, read and write effectively; in English and Arabic. Multi-tasking, Flexibility, Telephone Skills, Time Management, Organization, Attention to Detail, Scheduling
• Year of experience: Experience in customer service, contact center, call center or customer care position