Patient Relations & Insurance Coordinator

About the Company

Bella Specialized Physical Therapy Center is a leading healthcare provider in neuro-rehabilitation, sports injury rehabilitation, and post-surgical recovery. The center offers comprehensive and specialized care, including a dedicated department for pediatric rehabilitation and neuromuscular conditions, supported by a multidisciplinary clinical team and structured operational systems.

Position Summary

We are seeking a Patient Relations & Insurance Coordinator to join our team in Dammam. This is a full-time, on-site role combining patient reception, appointment coordination, insurance relations, and insurance claims submission .

The role requires a detail-oriented professional who can manage patient interactions, insurance processes, and coordination with insurance companies while maintaining a high standard of service and compliance.

Key Responsibilities

• Receive and assist patients at the reception desk in a professional and welcoming manner.
• Coordinate patient appointments, treatment schedules, and session bookings in coordination with clinical staff.
• Handle patient inquiries related to services, pricing, insurance coverage, and treatment plans.
• Manage insurance relations, including communication with insurance companies and third-party administrators.
• Submit, track, and follow up on insurance claims and approvals.
• Ensure accuracy and completeness of patient and insurance documentation.
• Coordinate insurance eligibility verification and coverage confirmation.
• Maintain organized records and reports related to patient services and insurance transactions.
• Support smooth patient flow and ensure compliance with internal policies and healthcare regulations.

Qualifications & Requirements

• Previous experience in health insurance coordination and claims submission .
• Strong experience in patient relations, reception, and customer service within a healthcare setting.
• Knowledge of insurance claims processing and healthcare administrative workflows.
• Excellent communication skills in dealing with patients and insurance providers.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to work full-time on-site in Dammam .
• Prior experience in a healthcare facility is highly preferred.
• Educational background or certification in healthcare administration or a related field is an advantage.