Privilege Card Program Manager

Job Title: Privilege Card Program Manager

Job Location : Abu Dhabi

The Privilege Card Program Manager is responsible for designing, implementing, and managing the hospital’s Privilege and Patient Rewards Programs. This role ensures that VIP patients, privilege members, receive a seamless, high-quality experience aligned with the organization’s vision of patient-centered care.

Responsibilities

• Design, implement, and continuously improve the Privilege / Rewards Program to enhance patient engagement and loyalty.
• Develop clear membership tiers, benefits, protocols, manuals, and service standards tailored to VIP and high-value patients.
• Monitor program performance metrics and adjust strategies to optimize patient satisfaction and retention.
• Ensure VIP and privilege members receive exceptional, personalized service across all touchpoints.
• Act as the primary point of contact for resolving privilege member concerns and escalations.
• Work closely with patient experience teams to ensure consistent service excellence.
• Establish constantly available contact center and concierge managers.
• Partner with clinical, operations, and front-line teams to ensure seamless delivery of privilege benefits.
• Liaise with marketing and communications teams to promote program features and achievements.
• Build external partnerships (e.g., hospitality, wellness, retail) to enrich program benefits.
• Track and analyze program participation, satisfaction, and retention trends.

Requirements

• Bachelor’s degree in healthcare management, Business Administration, Marketing, or related field
• Data-driven mindset with the ability to measure ROI and track KPIs.
• 7+ years’ experience in patient experience, customer loyalty, hospitality, or VIP client management , preferably in healthcare or luxury service industries.
• Proven ability to manage VIP clientele with professionalism, discretion, and cultural sensitivity.
• Experience in training and developing skills privilege program team.
• Strong project management and stakeholder engagement skills.

About PureHealth

PureHealth is the UAE’s largest integrated healthcare platform, committed to revolutionizing the nation’s healthcare ecosystem and advancing the future of health through innovation, technology, and world-class care delivery.

Why Join Us?

At PureHealth, you’ll be part of a transformational journey to redefine healthcare through technology and human-centered innovation. We empower our teams to create impact, challenge boundaries, and lead change. Working with us means contributing to a purpose-driven mission—advancing the future of health—while growing your career in one of the UAE’s most dynamic, fast-evolving organizations.