Quality & Patient Safety Supervisor

Job Purpose: To support the implementation and monitoring of quality and patient safety programs by supervising daily activities, conducting audits, reporting incidents, and ensuring adherence to hospital policies and regulatory requirements to promote a safe care environment. Roles and Responsibilities: Organizational Accountabilities: Ensure work is performed based on approved policies, processes, procedures, and instructions • Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement • Ensure day-to-day activities are properly performed in line with policies and procedures • Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities: Assist in conducting regular quality and patient safety audits and inspections within assigned departments ● Monitor and track incident reports, near misses, and adverse events, ensuring timely documentation and follow-up ● Support root cause analysis (RCA) investigations and assist in developing corrective action plans ● Facilitate staff training and awareness programs on quality standards and patient safety protocols ● Collaborate with clinical and administrative teams to promote compliance with accreditation and regulatory standards ● Collect, analyze, and report data related to patient safety indicators and quality metrics ● Participate in quality improvement projects and support implementation of safety initiatives ● Maintain up-to-date knowledge of hospital policies, procedures, and national healthcare regulations ● Assist in preparing reports for hospital leadership and quality committees ● Support coordination during internal and external audits and accreditation surveys Key Internal Stakeholders: ● Clinical and Non-Clinical Department Heads ● Nursing Services and Medical Staff ● All staff Key External Stakeholders: ● Ministry of Health (MOH) ● Central Board for Accreditation of Healthcare Institutions (CBAHI) ● Saudi Food and Drug Authority (SFDA) ● Patients and their families ● External auditors and accreditation bodies Job Qualifications and Requirements: Knowledge and Experience: ● 2–4 years of experience in healthcare quality, patient safety, or risk management ● Knowledge of healthcare accreditation standards and patient safety frameworks ● Familiarity with incident reporting systems and quality improvement methodologies Education and Certifications: Bachelor’s degree in Nursing, Pharmacy, Healthcare Administration, or related field Skills: Strong observational and analytical skills ● Good communication and interpersonal abilities ● Ability to work collaboratively with multidisciplinary teams ● Detail-oriented and organized ● Proficient in data collection and reporting tools ● Fluent in English and Arabic is an advantage Attitude: ● Strong Work Ethic ● Dependability and Responsibility ● Possessing a Positive Attitude ● Adaptability ● Honesty and Integrity ● Self-Motivated ● Motivated to Grow and Learn ● Strong Self-Confidence