Receptionist

serves as the first point of contact for patients, providing excellent customer service while handling administrative and clerical tasks to support daily clinic operations.

Key Responsibilities

• Greet and assist patients and visitors in a professional manner.
• Answer phone calls, emails, and other inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Register new patients and update existing patient records.
• Verify insurance information and collect necessary documentation.
• Process patient check-ins and check-outs.
• Maintain accurate medical and administrative records.
• Handle billing inquiries and collect payments when required.
• Coordinate communication between patients, physicians, nurses, and other staff.
• Ensure the reception area remains clean, organized, and welcoming.
• Maintain confidentiality of patient information and comply with healthcare privacy regulations.
• Perform general administrative duties such as filing, scanning, photocopying, and data entry.

Required Skills and Qualifications

• High school diploma or equivalent (additional healthcare administration training is an advantage).
• Previous receptionist, customer service, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and clinic management software.
• Attention to detail and accuracy.
• Professional appearance and demeanor.
• Ability to handle sensitive information confidentially.

Preferred Qualifications

• Experience working in a healthcare or medical setting.
• Knowledge of medical terminology.
• Familiarity with insurance verification and billing processes.
• Experience with electronic medical records (EMR/EHR) systems.

Working Conditions

• Work is typically performed in a medical clinic, outpatient center, or healthcare facility.
• May require standing, sitting, and interacting with patients throughout the day.
• Evening or weekend shifts may be required depending on clinic hours.

Language:

• arabic (Required)

Work Location: In person